Welcome to Iskin Online Store!

Wholesale Inquiries

We sell wholesale to many boutiques, museum and design stores all over the world. If you are interested in carrying our collections in your store, please contact us by email: info[at]iskin.com.ar (you should replace [at] with @). We also work with distributors and sales reps.

We can design an exclusive collection for your store, please contact us for further details.

 

Website Policies

 

Payment

 

We accept all credit cards through Paypal payments. All orders should be paid in full before shipping.

 

Shipping

 

We process each order within a week of receiving the payment. Shipping time will depend on the country, generally in the US it will be between 2-3 days and up to 1 week. Orders ship from Vermont, Buenos Aires or Madrid, upon availability, after they are handmade in our atelier in Buenos Aires, Argentina.

For express shipping, please contact us and we will quote you the additional fee for DHL, UPS or FedEx delivery. 

All products come in unique gift packaging, which doubles as a protective slip for storing the product when not in use. 

 

Refunds and Exchanges

We offer exchanges and returns within 10 days of receipt of your order in the United States only! Please email info(at)iskin.com.ar (you should replace (at) with @) to initiate a return or exchange. Returns must be received by Iskin Sisters in their original condition, without having been worn or altered in any way with all original packaging intact. Full price products can be returned for a full refund within 10 days of the date of delivery. Sale products can only be exchanged for other sale items (shipping charges are not included). Shipping costs of the return will be handled by the customer and shipping costs of the original order are not refundable (unless there was a mistake on our part). Upon receipt of the returned merchandise, Iskin Sisters reserve the right to deny refund if the merchandise does not meet our return policy. Please allow us 10-14 days before we’re able to process the return.

Note: If an order received a discount due to a minimum purchase requirement or a specific promotion based on volume, and a return is requested for part of that order, the refund amount will be adjusted accordingly. This means the refund will reflect the recalculated order total after removing the returned items, which may affect the initial discount received.

Additional Policies and FAQs

We can gift wrap and include a personal note on your gift. Please just add your message in an email, or contact us section, and we'll be happy to include it.

 

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info[at}iskin.com or mailing us at: Iskin / Arenales 1561, Vicente Lopez, Buenos Aires, Argentina.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@shopify.com or by mail at Shopify
[Re: Privacy Compliance Officer]
[126 York Street, Suite 200 Ottawa Ontario Canada K1N 5T5]

 

Seller Information

 

Our email for additional information is: info [!at] iskin.com.ar. Please feel free to email us with any questions you may have, we'll be glad to assist you! Thank you for contacting us!

All the best,

Gabriela and Karina Iskin